About Candidate
Experienced hospitality professional with over 20 years of experience in hotel operations, front office, concierge services and guest relations.
Hospitality professional with extensive experience in Front Office, Concierge, and Hotel Operations. Skilled in guest service, team leadership, reservations, and OTA management. Looking for an opportunity to join a pre-opening hotel team and contribute to building a successful operation from the beginning.
Education
Major in Public Administration.
Experiences
Oversaw daily hotel and property operations, ensuring smooth coordination between front office, housekeeping, maintenance, and guest services. Managed OTA platforms including Airbnb, Booking.com, and Agoda, optimized occupancy and guest satisfaction, handled customer concerns, supervised staff performance, and maintained operational standards. Coordinated renovation projects, vendor relationships, and quality control to ensure efficient business operations.
Provided academic advising, student counseling, and career guidance to undergraduate students. Assisted in planning educational activities, coordinated with faculty members, and supported student development through mentoring and administrative services. Developed strong communication, leadership, and problem-solving skills while working closely with diverse groups of students and staff.
Led the Concierge Department and supervised daily concierge operations in a busy international hotel. Managed VIP guest services, transportation arrangements, local recommendations, and special requests. Trained concierge staff, maintained service excellence standards, and worked closely with Front Office and other departments to ensure exceptional guest experiences and high satisfaction levels.
Supervised concierge team operations and ensured efficient guest assistance services. Coordinated transportation, airport transfers, tours, and guest inquiries. Supported Front Office operations, trained team members, and maintained service quality standards while delivering personalized guest experiences.
Provided personalized guest services including transportation arrangements, restaurant reservations, local area recommendations, and special guest assistance. Assisted VIP guests and built positive guest relationships, contributing to guest satisfaction and repeat business.
Assisted guests with luggage handling, room escort services, and hotel information. Supported Front Office operations and ensured a warm welcome and professional first impression for guests. Maintained high service standards and contributed to smooth daily hotel operations.
