-Act an interface between buyer and seller, setting realistic expectations,
resolving fulfillment-related problems and providing support to customers,
ensuring a high level of satisfaction.
- Processed and assisted over 80–100 customer cases per day with accuracy
and efficiency.
- Consistently maintained a 90%+ customer satisfaction score based on
feedback surveys.
- Ensure resolution of fulfillment-related problems and disputes.
Mentored and supported newly joined staff to ensure smooth onboarding.

- Handle Hotel/Xperience cases which included issuance, amendment,
relocation, and complain cases.
- Serving as liaison between customer with hotel and partner company
- Handle complain/complex cases related with Hotel and Xperience product.

Process guest check-in and check-outs.
- Provided personalized services to VIP hotel guests.
Impress guests and generate positive reviews to maintain the hotel's ranking
among the top 20 hotels in Bangkok on TripAdvisor.
- Secure payment; Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
- Effectively sold rooms/ make reservation to walk-in customers.
Responded to guest complaints in a professional and effective way