• Supported senior management in overseeing operations across four hotels: Asia Airport Hotel, Asia Cha-am, Darley Hotel Chiang Mai, and Ratchaphruek Lanna Boutique.
• Managed cross-functional hotel operations with a focus on planning, communication, problem-solving, task follow-up, and service standards.
• Monitored breakfast operations and quality standards to ensure consistency and maintain service quality.
• Monitored the readiness of hotel facilities and service areas, following up on operational, service, and guest experience issues to improve overall service quality.
• Oversaw service standards for banquets, meetings, seminars, events, and special functions, while managing relationships with pageant organizations and event organizers and supporting executive public relations activities.
• Developed and established Housekeeping Standard Operating Procedures (SOPs) across four hotels to ensure consistent cleaning standards, operational quality, and service compliance.

• Managed guest experience by addressing guest feedback, facilitating issue resolution with relevant departments, and following up on service outcomes.
• Collected, analyzed, and monitored guest feedback through OTA reviews, guest comments, and guest satisfaction surveys, providing recommendations for service improvement. Worked closely with Front Office, Housekeeping, F&B, and related departments to enhance guest experience and ensure timely issue resolution.
• Managed guest relations, including welcoming and providing personalized services for VIP guests and executive guests.
• Liaised with internal hotel departments and external organizations to support efficient and seamless hotel operations.
• Monitored operational issues, prepared status updates and relevant information, and compiled reports to support management decision-making.
• Supported the operations of Banquet, F&B, Restaurant, and Event departments as assigned.
• Proposed improvements to the hotel's service environment and guest-facing areas, including welcome drink stations, guest service areas, and showroom preparations.
• Planned and coordinated sustainability and waste management initiatives, while monitoring implementation progress and outcomes.
• Organized employee training programs, staff meetings, CSR activities, and hotel readiness preparations for external assessments and evaluations.
• Supported room sales and F&B promotional activities, including sales promotions and revenue-generating initiatives.
• Monitored OTA room rates against established rate plans and worked with relevant departments to ensure pricing accuracy.
• Analyzed and supported F&B revenue enhancement initiatives in collaboration with the Public Relations team.
• Managed reception and visitor arrangements for senior management, including preparation, communication, coordination, and service follow-up.
• Conducted morning and afternoon operational inspections covering service readiness, hotel presentation, and operational standards.

• Managed executive schedules, meeting arrangements, meeting minutes, task follow-ups, and coordination with executive secretaries and internal departments.
• Acted as a key liaison between executives, internal teams, external organizations, clients, and business partners.
• Reviewed documents and supporting information prior to executive submission and facilitated approval processes.
• Coordinated IT-related projects, including PDPA implementation and software license management.
• Developed project plans, monitored progress, and prepared status reports for management review.
• Served as the primary point of contact for clients and business partners involved in IT solutions and Data Center projects.
• Supported business development initiatives by providing preliminary information on products and services, coordinating client inquiries, and facilitating communication with relevant departments.
• Participated as a member of the company's PDPA and Data Protection Officer (DPO) working committee.
• Assisted in the preparation and coordination of ISO 27001 and CMMI certification audits.
• Organized training programs, internal corporate activities, and administrative support functions.

• Welcomed and assisted Thai and international guests, providing information on services and products.
• Handled incoming calls and coordinated information between customers and internal departments.
• Coordinated meeting room reservations and related event arrangements.
• Supported sales and marketing activities, trade exhibitions, events, and public relations initiatives.
• Coordinated customer inquiries with the Sales team and provided relevant product information.

• Provided Front Office and Business Center services to Thai and international guests, ensuring efficient and professional guest support.
• Welcomed and assisted VIP guests, ensuring personalized service and a seamless guest experience.
• Supported room reservations, check-in and check-out procedures, and prepared daily operational reports.
• Coordinated guest information and documentation with relevant internal departments and government agencies.
• Managed the hotel’s email correspondence and coordinated guest requests with the responsible departments.
• Supported room preparation, key card arrangement, and room reservation activities.

• Provided customer service and information about training programs and English courses.
• Prepared airline recruitment and course information for customer communication and promotional activities.