Receptionist

1. Welcome guests with warmth, professionalism, and courtesy. 2. Handle check-in and check-out procedures efficiently and accurately. 3. Manage guest reservations, room assignments, and special requests. 4. Provide information regarding hotel facilities, services, and local attractions. 5. Respond promptly to guest inquiries, requests, and concerns. 6. Handle guest complaints professionally and escalate when necessary. 7. Coordinate with Housekeeping and other departments to ensure smooth operations. 8. Process payments and maintain accurate guest records. 9. Operate Front Office systems, including PMS. 10. Ensure compliance with hotel policies, procedures, and service standards.