Oakwood Hotel & Residence Sri Racha

1. Outlet Operations Oversee daily operations of Atara Sky Bar & Bistro. Ensure smooth and efficient service during operating hours. Monitor restaurant/bar opening and closing procedures. Ensure cleanliness, safety, and proper maintenance of the outlet. Handle operational issues and guest complaints professionally. 2. Guest Experience Ensure high standards of guest service and satisfaction. Welcome and interact with guests, especially VIP and repeat guests. Monitor guest feedback and implement improvements. Build relationships with regular guests and corporate customers. 3. People Management Lead, coach, and motivate the outlet team. Prepare duty rosters and manage manpower according to business volume. Conduct briefing and daily communication with the team. Monitor employee performance and provide coaching. Coordinate with HR regarding recruitment, training, attendance, and disciplinary matters. 4. Sales & Revenue Monitor daily/monthly outlet sales and revenue targets. Develop promotions and special events to increase revenue. Analyze sales performance and identify opportunities for improvement. Coordinate with Sales & Marketing for promotions, events, and corporate functions. 5. Cost Control Control food, beverage, labor, and operating costs. Monitor wastage and stock usage. Coordinate with Kitchen and Purchasing teams to maintain appropriate inventory levels. Ensure proper billing and cash-handling procedures. 6. Quality & Standards Ensure compliance with hotel SOPs and brand standards. Maintain food safety, hygiene, and workplace safety standards. Conduct regular outlet inspections. Follow up on guest feedback and internal audit findings. 7. Events & Business Development Manage private parties, corporate groups, birthdays, and special events. Coordinate event requirements with Kitchen, Engineering, Housekeeping, Sales, and other departments. Develop ideas for seasonal activities and promotions.