Hotel Manager (ผู้จัดการโรงแรม)

- Lead and manage all hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, and Administration. - Ensure the delivery of high-quality guest services in line with 4-star hospitality standards. - Develop and implement strategic plans to achieve revenue, profitability, and market positioning targets. - Monitor financial performance, including budgeting, forecasting, cost control, and revenue optimization. - Ensure compliance with legal, safety, and operational standards. - Supervise, mentor, and develop department heads and employees (approx. 200 staff). - Drive guest satisfaction initiatives and handle escalated complaints effectively. - Collaborate with affiliated business units to ensure alignment and synergy. - Implement operational policies, procedures, and internal controls. - Report performance, risks, and opportunities to executive management - Support brand development, marketing campaigns, and promotional activities. - Participate in business expansion or renovation projects. - Represent the hotel in industry events, partnerships, and community engagement. - Monitor industry trends and competitor activities. - Assist in crisis management and business continuity planning