Food and Beverage Manager [ผู้จัดการแผนกอาหารและเครื่องดื่ม]

? Responsible for getting guests feedback regarding their experiences. ? To collect all feedbacks and address consistent or critical feedback with the Department Head. ? To create and maintain close relation with every guest, being hotel guests or outside guests. ? To keep an update guests preference report and to submit this report on a weekly basis to the rest of the team. ? To use this guests preference report to optimize and enhance each guest experiences. ? To ensure that all F&B related enquiries are replied by email or on social media in a prompt and efficient manner, and to delegate to the appropriate person when not on duty. ? To personally welcome and greet every guests present in the dining areas and to introduce him/herself as a point of contact for tailor made experiences. ? Ensure that the outlets are set up according to the opening procedure ? Coordinate with Executive Chef regarding menus, not available items and special of the day ? To offer training to the F&B team members so they are up to date to with product knowledge and updated SOP ? To handle guests complains by listening and display conflict resolution skills. To effectively report all guests complains or negative feedbacks to the DH. ? Perform normal service duties as assigned by the GM when needed. ? To keep record of activities revenue and budget, and to propose plans to achieve agreed targets. ? To present this record and generated revenue on a weekly basis to GM ? To help create activities based on guests feedback and suggestions. ? To coordinate with concerned department regarding enhancement of guests experience.