Reservation Manager

211 ม.4 ต.มะเร็ต อ.เกาะสมุย จ. สุราษฎร์ธานี
June 3, 2024
Application deadline closed.
Deadline date:
Application deadline closed.

Job Description

Duties and Responsibilities :
• Keep control of booking engine/travel agent/website room allotment and room inventory.
• Prepare daily/weekly/monthly operations report to General Manager and Sales & Marketing department.
• Update forecast bookings and market trend report weekly.
• Responsible for all Individuals & Groups booking information input in Comanche and other shared spreadsheet.
• Ensure professional communication line with all guests before, during and after guest stay.
• Respond to all inquiries received within 2 days after receipt of the email according to Vikasa SOP.
• Edit all quotations and upsell all Vikasa products/services to maximize revenue and reach the budget.
• Edit and monitor all Group/Guest invoices, deposit payments and balance with the accounting department.
Qualifications :
• Bachelor’s degree in marketing or a related field
• Experience as a minimum of 5 years in Hotel
• Outstanding Leadership Skills
• Experience in customer relation
• Outstanding organizational and multi-tasking skills
• Strong presentation skills
• Excellent written and verbal communications skills in English
• Outstanding knowledge of products and services
• A high level of passion for succeeding and a strong group of self-motivation
• Ability to work independently without direct supervision or cohesively as a team
• Ability to be a clear thinker, analyses and resolve problems exercise good judgment