Ad Lib Bangkok

Senior Guest Service Agent

230/5 สุขุมวิท 1 แขวงคลองเตยเหนือ เขตวัฆนา กทม
May 27, 2024
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Job Description

– Welcoming guests as they arrive and checking them into their rooms
– Answering phone calls and responding to guest inquiries
– Handling guest complaints and resolving issues in a timely and professional manner
– Processing payments and maintaining accurate guest records
– Assisting guests with luggage and other requests
– Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
– Maintaining a clean and organized front desk area
– Providing information about hotel amenities, local attractions, and restaurants
– Upselling hotel services and amenities to guests
– Ensuring guest satisfaction throughout their stay