front office ( Guest Service Agent )

Job Description

1. To handle guest and administrative message service.
2. To up-sell hotel services, use guests’ name, verify requests and maintain a positive “can-do” attitude and tone of voice at all times.
3. To perform the inventory control and issuance of keys and telephone.
4. To log telephone repair and emergency reports with appropriate tracking codes in computer.
5. To provide callers with hotel information and maintain and update information files.
6. To be familiar with, inspect, and maintain all Guest Services office equipment.
7. To be able to use pagers, radios and two-way communications systems.
8. To prepare all Guest Services reports.